Nottinghamshire & Derbyshire – 0115 9628920

Leicestershire & Northamptonshire – 01455 560046




On this page:

The Carers Trust Relationship Guide


Relationship support for people who are caring for their partners, neighbours, friends or family.


This new relationship guide is full of loads of evidence based support to help carers.  It promotes early action in relationship support with focus on prevention rather than crisis intervention. The guide has been developed in partnership with OnePlusOne, a relationship research charity.



Carers Emergency Plan


A document that can help our Carers plan for emergencies. Consider things you would need to put on an emergency care plan for the person you care for if you were incapacitated for any reason.



  • Medications
  • Meal time routines
  • Allergies
  • Bedtime routines
  • NOK details / Family / Friends / Care professionals


Consider where would be the most appropriate place to leave copies of this ‘Carers Emergency Plan’ e.g. with a neighbour, family member, a copy on your kitchen wall etc.

(click here to download)

CEA Card


The CEA Card is a national card scheme developed for UK cinemas by the UK Cinema Association (UKCA), formerly the Cinema Exhibitors' Association (CEA). The scheme was introduced in 2004 and is one of the ways for participating cinemas to ensure they make reasonable adjustments for disabled guests when they go to the cinema; in particular it ensures a complimentary ticket for someone to go with them (approximately 90% of cinemas in the UK accept the CEA Card).


Visit their website for further information and ways to apply for the card:



Caring with Confidence - Online


Caring with Confidence helps unpaid carers make a positive difference to their life and that of the person they care for. If you help or support a family member, friend or neighbour with a long-term physical or mental health condition, disability or problem related to old age, Caring with Confidence can help you develop your skills and knowledge for your caring role.


Caring with Confidence online sessions let you:


  • Learn simple techniques to help you care.
  • Work at your own pace and at a convenient time.
  • Do as much or as little at a time as you want.
  • Find details of organisations that can give you further information and advice.
  • Build up a collection of useful resources and notes

Click on the following link to access the online sessions:  http://nhschoices.leopink.com/index.htm


Connect Service


The Connect service is aimed at people who might be struggling with keeping active or managing personal affairs, or who might be feeling lonely. All these things can happen so easily as a result of getting older, poor health, family moving away or losing loved ones.  The Connect service can find information about local services, activities and opportunities.  If needed, Connect can work with people around money issues, housing problems, health management and other things. This support will be tailored to each person and will focus on achieving what they want in a way that suits them.

For Bassetlaw area contact NCHA on 0115 844 3541.


For Ashfield, Mansfield and Newark and Sherwood areas contact Age UK on 01623 488217.

Email: [email protected]

Website:  http://www.ageuk.org.uk/notts/our-services/age-uk-connect/


For Broxtowe, Gedling and Rushcliffe areas contact Metropolitan on 0115 939 5406.

Email: [email protected]

Website:  https://www.metropolitan.org.uk/support-services/connect/


For Bassetlaw area contact NCHA on 0115 844 3541.

Email:  [email protected]

Website:  http://www.personalisedsupport.co.uk/Bassetlaw-Connect


Emergency Card for carers

The Carer’s Emergency Card is provided by Nottinghamshire County Council (NCC) and identifies you as a carer in the event of an emergency. The card does not give any personal information but instead provides a phone number anyone can call.


Staff answering the phone will take any action you have agreed with us like:

  • contact family/friends to let them know there is an emergency
  • visit the person you care for and arrange emergency help


Why do I need an emergency card?

In the event of an emergency you will have:

  • emergency cover 24 hours a day
  • peace of mind that in the event of an emergency the person you care for will be looked after


Who can apply for a card?

You can apply for an emergency card if you are:

  • a carer
  • a cared for person living in Nottinghamshire (excluding Nottingham City) and over 18-years-old


How do I apply for a card?

Click on the following link which will take you to the NCC website.  You can then complete the online application form.



Or call the Customer Service Centre at NCC on 0300 500 80 80.  They can guide you through the process, send you a card and can answer any questions you have.


The advice in the attached booklet will help you if you look after a friend or family member or have any form of caring responsibilities, but it is written to be particularly relevant for those who are about 65 years or older and are new to caring. It provides hints and tips on how you can look after your own health as well as support the person you care for.

Getting the most from your pharmacist

Click on the link for some helpful tips if you are unsure about how and when to give medicines to the person you care for. Your pharmacist will also be able to offer you information and advice.


Self Help UK run the Self Care Hub


Self Help UK run the Self Care Hub. This is a service funded by Mansfield & Ashfield and Newark & Sherwood CCGs. The hub has been established to access free self care information and support in the districts of Mansfield, Ashfield, Newark and Sherwood. The Hub’s services are available to anyone aged 18 or over living or working in the local area.  More information can be found on their website:  www.selfhelp.org.uk

Carers Trust website

Caring Counts: a self-reflection and planning course for carers

Caring Counts is a self-reflection course which will help carers gain a clearer understanding of who they are and recognise the range of skills they’ve developed whilst caring. The resource was developed following research by the National Union of Students and national carers organisations which highlighted how many carers want to participate in learning and training opportunities but often face real difficulties in doing so.


Dr Lindsay Hewitt, from The Open University in Scotland, who developed the resource, said, ‘Carers do not always recognise the skills and qualities - such as patience, resilience, organisational skills and time management - developed in their caring role. Reflection can help carers recognise and appreciate the skills, abilities and qualities they often overlook and can help them review their decision-making and/or motivations.


‘We hope that the Caring Counts course will go some way to helping carers not only better recognise the skills and qualities they have developed through caring, but bring greater confidence to enable them to participate in learning and training opportunities.’

How to get a Carers Assessment



If you care for someone you have the right to ask for a carer’s assessment, this will look at the impact caring has on you and the support you may need. The assessment is about you, not the person you care for.




Nottinghamshire County Council - county



If you live in the county area, please ring the Nottinghamshire Carers Hub on 0115 824 8824 to discuss how you can get a carers assessment.

Nottinghamshire County Council - county


If you care for someone you have the right to ask for a carer’s assessment, this will look at the impact caring has on you and the support you may need. The assessment is about you, not the person you care for.  Click on the following link for more information:


Nottingham City Council - city


If you live in the city area, please ring the Nottinghamshire Carers Hub on 0115 824 8824 to discuss how you can get a carers assessment.

LION – Local Information Online Nottingham – city


Your directory for information, advice and guidance


Nottinghamshire Help Yourself website - county

NHS Choices website

Rushcliffe Advice Network

There are 5 advice centres in the Rushcliffe area and they provide advice on areas such as benefits, housing, employment, tax, pensions, debt and consumer issues, on a drop-in basis.  Visit their website for more information:

Incontinence resource

This comprehensive guide explains incontinence in greater detail to help you understand more about what causes it.  It also covers the various products that are available to help remedy and manage your incontinence. Click on the link for more information:




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19 Pelham Road






t: 0115 962 8920

[email protected]

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Copyright © 2014 Carers Trust East Midlands Carers Services. All rights reserved. East Midlands Carers Trust East Midlands is a registered charity no:1051649 and is a company limited by guarantee. Registered in England no:3128681. The Carers Trust East Midlands Care trademark is a collective mark.

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