Nottinghamshire & Derbyshire – 0115 9628920

Leicestershire & Northamptonshire – 01455 560046

 

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Complaints Procedure

 

Here at the Nottinghamshire Carers Hub we strive to provide the best possible service to our carers at all times, however, sometimes things can go wrong.

 

If you are unhappy with the service you have received, please talk to us straight

away and tell us what is making you unhappy.

 

Once we know what it is, we will try and put things right and explain why things went

wrong.

 

If you are still unhappy, you can put your complaint in writing and send to the

following address:

 

Carers Trust East Midlands

Complaints Department

19 Pelham Road

Sherwood

Nottingham

NG5 1AP

 

We will let you know we have received your complaint within 3 days.

We will fully investigate your complaint and report back to you within 20 working

days of receiving. We hope that at this stage the complaint will have been dealt with

to your satisfaction.

If you are still not happy with the outcome you have the right to appeal within 20

days. We will set a date for an appeal. Your appeal will be heard by a review panel.

 

 

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CONTACT

Registered office:

19 Pelham Road

Sherwood

Nottingham

NG5 1AP

 

 

t: 0115 962 8920

hello@carerstrustem.org

Terms & Conditions

Copyright © 2014 Carers Trust East Midlands Carers Services. All rights reserved. East Midlands Carers Trust East Midlands is a registered charity no:1051649 and is a company limited by guarantee. Registered in England no:3128681. The Carers Trust East Midlands Care trademark is a collective mark.

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