Nottinghamshire & Derbyshire – 0115 9628920
Leicestershire & Northamptonshire – 01455 560046
Here at the Carers Trust East Midlands we strive to provide the best possible service to our carers at all times, however, sometimes things can go wrong.
If you are unhappy with the service you have received, please talk to us straight
away and tell us what is making you unhappy.
Once we know what it is, we will try and put things right and explain why things went
If you are still unhappy, you can put your complaint in writing and send to the
Carers Trust East Midlands
19 Pelham Road
We will let you know we have received your complaint within 3 days.
We will fully investigate your complaint and report back to you within 20 working
days of receiving. We hope that at this stage the complaint will have been dealt with
to your satisfaction.
If you are still not happy with the outcome you have the right to appeal within 20
days. We will set a date for an appeal. Your appeal will be heard by a review panel.
19 Pelham Road
t: 0115 962 8920
Terms & Conditions
Copyright © 2014 Carers Trust East Midlands Carers Services. All rights reserved. East Midlands Carers Trust East Midlands is a registered charity no:1051649 and is a company limited by guarantee. Registered in England no:3128681. The Carers Trust East Midlands Care trademark is a collective mark.
If you require this information in an alternative format, please let us know.